REDEFINING RETENTION

Ryan Bartlett

Co-Founder | True Classic

"These guys are killers. They stepped in from day one and made real meaningful impact in our account. I've referred tons of people to them. Love these guys"

Kayvon Firouzi

President | Everyday Dose

"Thanks for delivering on your promise. It's been awesome having you guys on the team."

Erin Falter

Retention & Lifecycle Lead | New Era Cap

"We ran a stringent RFP and chose New Standard for their strategic expertise, their experience with other large apparel brands, and their ability to execute. We have a large, high-volume account with a lot of nuance, and they are able to see high level strategy and still be in the tactical day to day, all while focused on revenue and KPIs. They are a true extension of our team ."

Connor Dault

VP Growth & Digital Product | Caraway

"As we headed into Q4 we knew our retention efforts needed a revamp, but we also knew time was not in our favor. We went from first convo to the team working within our accounts and making improvements in under four weeks. Loved their no nonsense approach to working together and desire to question us on previously made decisions. It was always in the spirit of growing the business. You can tell they're invested in their brands' success like its their own and can lean in on strategy to design to execution to measurement. Highly recommend the team at NS."

Kyle Turadek

Sr. Director, Growth | BYLT Basics

"New Standard has transformed BYLT’s retention channels. Since partnering, we’ve seen a 25% gain in attributed revenue, and a 54% gain in flow revenue. Their team is exceptional - extremely supportive in communication. A +200% improvement in CTR shows they deeply understand the brand voice. They feel like an extension of our team, and are equally dedicated to our success."

Weston Clark

Director, Retention | Cozy Earth

"New Standard helped take our retention program to the next level by introducing different processes and strategies that drive significant revenue for our business. They are best-in-class with all things retention, understand complex ecommerce problems, and provide valuable insight based on their experience. I couldn’t recommend them enough."

Rob Perry

Head of Growth | LIVFRESH

"Switching to New Standard raised the bar for what we expect from an agency. They come to every call with insights and data, act on our feedback, and push back with a strong point of view drawn from real experience. As our subscription program matured, we needed someone who'd been there and done that. We could not be more excited about where our retention program is headed with them."

Ronak Shah

CEO | Obvi

"Working with New Standard has been a game-changer for Obvi. Their unique strategies and hands-on approach have boosted our overall sales and kept our existing customers coming back. They get the ins and outs of ecommerce and always have smart, practical advice based on their own experiences. I can’t recommend them enough—they’re the real deal."

David Refaeli-Berman

VP Consumer Engagement | Hotel Collection

"Feras, Eric, and the New Standard team are the real deal. They’re strategic, methodical, and data-driven, and they think about the full customer lifecycle, not just email and SMS performance. They helped us launch our paid membership program and unlock new revenue streams that weren’t on the table before. That’s what separates modern retention marketing from the batch-and-blast playbook most agencies still run, and it’s rare to find an agency that actually delivers it."

Ray Li

CEO | SENE

"It's never been more important to have experts in email & retention involved in your business. Regulatory rules are up, and the days of blasting emails to everyone are over. New Standard got involved with Sene at a critical time, helped us dramatically level up our email game, and saved our sender reputation. These guys are the best in the game."